Receiving Time Receiving time = Processing time +Shipping time. The time we are talking about is a business day and may be delayed if we encounter holidays. United States, Australia, Canada, New Zealand: Standard Shipping (8-15 business days) - Free(Orders Over USD$59) Standard Shipping (8-15 business days) - US$5.9(Orders Below USD$59) Rest of world (238 countries and regions): Standard Shipping(8-18 business days)- US$20 Delivery You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. Please contact us within 5 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted. Important Notice: 1. Due to the virus problem, we disinfection all item and packages for your safety concern, and we suggest you disinfection the package when get it. And packages might be delayed. Please understand. 3. Under the virus situation, we use DHL or FedEx for the first part of shipping and transfer to local post service(USPS, AU Post~) to get it delivered for fastest shipping. You might be not able to track it at website for few days early, but we promise it should be delivered in time and it is legit number. 4. In Covid-19 outbreak, international logistics may encounter a 5-8 days delay. Custom Tax or Duty Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. 1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process. 2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 3) PO Box is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by egemiss.com. 4) We apologize that military addresses (APO, FPO, DPO) cannot be delivered.
To determine the shipping fee for items in your Cart: 1.Select Proceed to Checkout. 3.Choose shipping method 4.Select a payment method. When you check out , Our system will calculate for you the shipping fee in different shipping method based on the weight of your order . Please Note: What is item processing time ? 1. Due to customs clearance times getting longer, Standard Rate Shipping and Hong Kong Post times have been affected. 2. Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient. 3. Processing time: In order to guarantee the quality of products, Egemiss.com has to prepare your goods before they are shipped out. We perform strict quality control on the products and carefully package your items.
30 Days Return Guarantee 1. Order Cancellation Please contact our customer support before sending the products back. 3. Refund Refunds will be processed within 48 hours after we receive your package. The refund will be issued to the original payment account that you used to pay for the order. Depending on your financial institution, the refund may take up to 14 business days to show up on your account. Please be noted that the original shipping fee and insurance fee are non-refundable. What’s Egemiss’s Return/Exchange Policy? How should I make a return? 1. Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund How should I make an exchange? Contact us Email us at: service@egemiss.comAbout Shipping
2. Processing time: In order to guarantee the quality of our products, egemiss.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
Tips for shipping:
2.Select or add your shipping address.
5.The total shipping cost will be listed under Order Detail
After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times. Generally, the average processing time is 5 business days (approximately); however, this is dependent on the item's stock status. For small quantity orders, the processing time is 4-5 business days while large quantities can take approximately 4-10 business days to process.
We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at customer center immediately once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 30% cancellation fee because we have already stocked up for the customer and incurred a charge. We will not accept order cancellation request if the orders have been shipped.
2. Exchange
We will accept exchanges for a wrong style, size or color. Because of high cost in international shipping, we will ship the correct one in your next order shipment.We will allow a return for an exchange as long the item is unused/unworn with all its label, tags and original packaging. Shipping fees to return the item(s) to us and to resend the exchange will be covered fully by the customer.
If you are not satisfied with our products , you can choose to be refunded the cost you paid for any of your initially ordered items if they have been returned in original condition to our warehouse. Customers have to cover the shipping fees to return the items.As you know, it will be high tax to import the textile from other country to China. After we Clear Customs, we will show you the Customs tax cost to pay.