About Shipping
Receiving Time
Receiving time = Processing time +Shipping time.
- Processing time: Normally 1-3 Business Days
The time we are talking about is a business day and may be delayed if we encounter holidays.
- Shipping Time & Shipping Fees
United States, Australia, Canada, New Zealand:
Standard Shipping (8-15 business days) - Free(Orders Over USD$59)
Standard Shipping (8-15 business days) - US$5.9(Orders Below USD$59)
Rest of world (238 countries and regions):
Standard Shipping(8-18 business days)- US$20
Delivery
You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out.
Please contact us within 5 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
Important Notice:
1. Due to the virus problem, we disinfection all item and packages for your safety concern, and we suggest you disinfection the package when get it. And packages might be delayed. Please understand.
2. Processing time: In order to guarantee the quality of our products, egemiss.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
3. Under the virus situation, we use DHL or FedEx for the first part of shipping and transfer to local post service(USPS, AU Post~) to get it delivered for fastest shipping. You might be not able to track it at website for few days early, but we promise it should be delivered in time and it is legit number.
4. In Covid-19 outbreak, international logistics may encounter a 5-8 days delay.
Custom Tax or Duty
Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff.
Tips for shipping:
1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by egemiss.com.
4) We apologize that military addresses (APO, FPO, DPO) cannot be delivered.
To determine the shipping fee for items in your Cart:
1.Select Proceed to Checkout.
2.Select or add your shipping address.
3.Choose shipping method
4.Select a payment method.
5.The total shipping cost will be listed under Order Detail
When you check out , Our system will calculate for you the shipping fee in different shipping method based on the weight of your order .
Please Note:
What is item processing time ?
After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times. Generally, the average processing time is 5 business days (approximately); however, this is dependent on the item's stock status. For small quantity orders, the processing time is 4-5 business days while large quantities can take approximately 4-10 business days to process.
1. Due to customs clearance times getting longer, Standard Rate Shipping and Hong Kong Post times have been affected.
2. Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.
3. Processing time: In order to guarantee the quality of products, Egemiss.com has to prepare your goods before they are shipped out. We perform strict quality control on the products and carefully package your items.
30 Days Return Guarantee
Thank you for shopping at Egemiss.com.
We gladly accept the return/exchange within 30 days of receipt if you are not quite pleased with the items you received. However, please make sure items in new condition. And inimate products like swimwear is not returnable.
Simply drop us an email or note before return/exchange, we will try our best to meet your request.
Please note overdue requests may not be accepted.
1. Order Cancellation
We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at customer center immediately once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 30% cancellation fee because we have already stocked up for the customer and incurred a charge. We will not accept order cancellation request if the orders have been shipped.
2. Exchange
We will accept exchanges for a wrong style, size or color. Because of high cost in international shipping, we will ship the correct one in your next order shipment.We will allow a return for an exchange as long the item is unused/unworn with all its label, tags and original packaging. Shipping fees to return the item(s) to us and to resend the exchange will be covered fully by the customer.
Please contact our customer support before sending the products back.
3. Refund
If you are not satisfied with our products , you can choose to be refunded the cost you paid for any of your initially ordered items if they have been returned in original condition to our warehouse. Customers have to cover the shipping fees to return the items.As you know, it will be high tax to import the textile from other country to China. After we Clear Customs, we will show you the Customs tax cost to pay.
Refunds will be processed within 48 hours after we receive your package. The refund will be issued to the original payment account that you used to pay for the order. Depending on your financial institution, the refund may take up to 14 business days to show up on your account. Please be noted that the original shipping fee and insurance fee are non-refundable.
What’s Egemiss’s Return/Exchange Policy?
- Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal. Swimwear, underwear and other private products are not retunrnable.
- Egemiss is not liable for problems under the following: Wrong size or color picked; Customer‘s subjective factors and just dislikes the item. Return shipping fees and the shipping fees from Egemiss to customer are at customer's own expense.
- We do not accept returned package without notifying us upfront.
- We do not accept packages returned using COD service.
- Don't return the package to the shipping address on shipping label, we cannot receive the package. If so, we cann't make any refund.
How should I make a return?
1. Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund
- Submitting return request by dropping an email.
- Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
- Please return through your local post office to avoid tax when it arrives in our country.
- Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
- Refund will be released within 5 working days after we received the package.
How should I make an exchange?
- Return package first, as steps above.
- Resend will be arranged once we get return info.
Contact us
Email us at: service@egemiss.com
